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STANDARD RETURN POLICY

Please review these points before returning an item purchased from PSW Vortex:

• Return window:You have 10 days from the date you receive your order to start a return.
• Where you bought it:We only accept returns on items bought directly from PSW Vortex, either at pswvortex.com or from us in Sun Valley, CA. Items bought from a dealer or other retailer must follow that seller’s return policy.
• Return shipping:For manufacturing defects or approved warranty claims, PSW Vortex will send you a prepaid return label. For all other returns, the customer pays return shipping.
• Restocking fee:All returns are subject to a 10% restocking fee. We will not accept windshields that come back scratched, marked, damaged or showing signs of installation, with no exceptions.
• Custom orders:Custom orders carry a 20% return fee, and the customer pays shipping. Fully custom or made-to-order windshields cannot be returned. For questions about a custom order, contact us at 818-402-6966 or George@pswvortex.com before purchasing.

DOMESTIC RETURNS (USA)

Your item must be in the same condition you received it, in its original packaging, with your receipt or proof of purchase. You must get a Return Authorization (RA) number from us before shipping anything back. Returns sent without an RA number may take longer to process or may be lost, and the sender is responsible for them.

INTERNATIONAL RETURNS

The same conditions apply. Your item must be in its original condition and packaging, and include your receipt or proof of purchase. An RA number is required before you ship. Returns sent without one may be delayed or lost, and the sender is responsible for them.

WARRANTY

PSW Vortex windshields come with a 1-year limited warranty against manufacturing defects, starting from the date of purchase. The warranty does not cover normal wear, scratches, misuse, accidents, improper installation or modifications. To file a claim, contact us with your order number and photos of the issue.

REFUNDS

When your return arrives, we’ll inspect it and email you to let you know whether your refund is approved. Approved refunds go back to your original payment method. For credit and debit card payments, refunds are sent to your card-issuing bank within 7 to 10 business days. Timing for when the credit appears on your statement depends on your bank, so please contact them with any questions.